VYBE® Refund & Return Policy
At VYBE®, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review the issue and assist you.
Eligibility for Returns
A return or replacement may be considered in the following situations:
- You received the wrong product.
- The product arrived damaged or defective.
- Your order is incomplete or an item is missing.
For hygiene and safety reasons, opened, used, or tampered cosmetics and beauty products may not be eligible for return or exchange, unless the product arrived damaged or defective.
Reporting a Problem
If there is an issue with your order, please contact us as soon as possible after receiving your package.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging
- Any other information that may help us investigate the issue
Return Approval
Our team will review your request and determine whether the product qualifies for a return, replacement, or other appropriate resolution.
Do not send any product back before receiving instructions from our team.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us with supporting photos or videos. After reviewing the case, we may offer a replacement or another suitable resolution.
Refunds
If a refund is approved, the applicable refund amount will be processed through the available payment method or another mutually agreed method.
Refund processing times may vary depending on the payment method and financial institution.
Non-Returnable Products
For hygiene and safety reasons, opened or used cosmetics and beauty products may generally not be accepted for return.
Products that have been damaged after delivery due to improper handling, misuse, or failure to follow product instructions may also not qualify for a return or refund.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order. Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
For questions regarding returns, replacements, or refunds, please contact:
Email: vybepk.shop@gmail.com
Phone: +92 3120603441
VYBE® — Beauty That Feels Like You
